ANNA ANDERSON ART
Returns & Refunds Policy
Last updated: 31 August 2026
At Anna Anderson Art, I want you to be completely happy with your artwork. This Returns & Refunds Policy explains your rights if you purchase a print or other artwork from my website.
This policy does not affect your statutory rights under UK consumer law.
Prints Made to Order
All prints purchased from Anna Anderson Art are made to order and are produced and delivered on my behalf by my trusted print partner, The Print Space.
Although your print is produced specifically following your order, this does not remove your statutory right to cancel a standard, non-personalised print purchased online.
If you are a consumer purchasing a standard print online, you normally have the right to cancel your order within 14 days of receiving the print, without giving a reason.
If you wish to cancel your order, please contact me within 14 days of receiving your print at:
You will then normally have a further 14 days to return the print.
Returning a Print
If you exercise your statutory cancellation right, the print should be returned in its original condition and packaged appropriately to prevent damage during transit.
Unless the print is faulty, damaged or incorrectly supplied, you are normally responsible for the direct cost of returning it.
Once the returned print has been received, I will arrange your refund in accordance with your statutory rights.
Your refund will include the cost of the standard delivery option originally paid. If you selected a more expensive delivery option, I am only required to refund the cost of the standard delivery service.
I may delay the refund until I have received the returned print or you have provided evidence that it has been returned.
Personalised or Bespoke Artwork
The statutory 14-day cancellation right does not apply to goods that are made to your specifications or clearly personalised, where the relevant legal exception applies.
This may include bespoke commissioned artwork or other products that have been specifically personalised or made to your individual requirements.
Where this exception applies, I will make this clear before you place your order.
This does not affect your statutory rights if the item is faulty, damaged or not as described.
Damaged or Defective Prints
I want you to receive your artwork in excellent condition.
If your print arrives damaged, defective, or is not as described, please contact me as soon as reasonably possible at:
Please include:
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Your order reference number
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Clear photographs of the print and any damage
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Photographs of the packaging and shipping label
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A short video where this would help demonstrate the problem
Please retain the original packaging until the issue has been resolved.
I will work with The Print Space to investigate the problem and, where appropriate, arrange a replacement at no additional cost to you or provide another appropriate remedy in accordance with your statutory rights.
Print Quality
Your print is produced by The Print Space, a professional fine-art printing service.
I work with The Print Space to ensure that prints are produced to the agreed specifications and appropriate professional printing standards.
If you believe there is a significant printing or production fault, please contact me at info@AnnaAndersonArt.com with photographs or video showing the issue.
I will review the issue with The Print Space and, where appropriate, arrange a replacement or other appropriate remedy.
Please note that minor differences in colour may occur between the image displayed on your screen and the physical print. This can result from differences between monitors, screens and printing processes and does not necessarily indicate a defect.
Incorrect Orders
If you have received an item that is different from the one you ordered, please contact me as soon as possible at:
I will arrange an appropriate remedy, including a replacement or refund where required by law.
If you have entered an incorrect delivery address or ordered the wrong product or size, please contact me as soon as possible.
Where you are exercising your statutory right to cancel a standard, non-personalised online purchase, the cancellation provisions above will apply.
Changes of Mind
For standard, non-personalised prints purchased online, you have the statutory 14-day cancellation right described above.
I cannot remove or restrict this legal right simply because a print is produced to order.
However, the statutory cancellation right does not apply to personalised or bespoke goods where the relevant legal exception applies.
Contact
If you have any questions about returns, refunds or a problem with your order, please contact:
Anna Anderson Art
Email: info@AnnaAndersonArt.com
I will always try to resolve problems promptly and fairly.